Frequently Asked Questions

MYoMY was founded with the idea that we can create a fairer and more sustainable world. That is why empowering people and caring for the world is of most importance in everything we do. We combines ethics, aesthetics and durable quality into timeless collections. Designed to love and to last.

Read all about the way we work here.

MYoMY bags are produced Fairtrade and environmental friendly. The leather MYoMY uses is LWG certified which means strict control of compliance with all environmental regulations. The leather is tanned with less chrome. This means a low use of toxic chemicals and heavy metals that are replaced by less toxic ones. The leather gets tested frequently by the SGS.

Our producing partners always take sustainable water and energy use into account.

MYoMY is Fairtrade guaranteed. Within all our workshops we strictly monitor compliance with the 10 principles of the World Fair Trade Organization (WFTO):

• Creating opportunities for economically subordinated producers

• Transparency and strict control for compliance

• Good business practice

• Fair remuneration

• No child’s labour and no forced labour

• Non-discriminating workplace, equal treatment of men and women

• Good labour conditions

• Promotion of Fair Trade

• Environmental friendly production and trade

We now work with Leatherina in Bangladesh as producing partner. Leatherina is on her way of becoming WFTO certified herself. By working together closely we can asure that the 10 WFTO principles are being followed.

A Fairtrade brand certification ensures compliance with the 10 principles of the WFTO (mentioned above). This is checked by means of a yearly audit. The MYoMY team visits the producers 2 to 4 times a year and manages a close and long-term relationship. The Indian organizations even have employers that educate smaller, related companies in India about gender equality, child’s labour and standing up for your rights. MYoMY ensures that producers can take care of their families, especially focused on education, health care and personal development.In our production units, both women and men are employed and they are equally treated. The producers receive a fair remuneration and work under good circumstances, as recorded in the WFTO (World Fair Trade Organization). We believe that by empowered connections and collaborations we can create a chain of empowerment. Because someone who is empowered, often empowers someone else.

Step 1. Shopping bag

Pick your favourite items from our website. Have you found everything you want? Click on the shopping bag on the top right corner of our website. Check if the items are correct and proceed to checkout.

Step 2. Checkout

At checkout, you can fill out your billing and shipping address. If you have an account, please login first to have your personal details added automatically. Make sure to check all details before you proceed. Ready? Click on ‘Place order’. After completing your order, you will receive a confirmation via email. In this email you’ll find an overview of the items you ordered.

You can only cancel or modify an order that has not prepared for shipping. Please, contact our customer service as soon as possible for more information.

It is also possible to order (and deliver) abroad.

There are 5 ways to make your online payment:

• iDeal
• Paypal
• Klarna
• Creditcard
• Bancontact / MisterCash

There are 2 giftcards that you can use on the MYoMY webshop:

• MYoMY giftcard. Go to your shopping bag and fill in the unique giftcard code (that you received in your email) in the ‘discount code’ box.

• Sustainable Fashion Giftcard (max. of 50 euro). Select to pay with the Sustainable Fashion Giftcard. If the giftcard (up to 50 euro) is not enough to pay the whole amount, you can pay the remaining amount with iDeal. Go to www.sustainablefashiongiftcard.nl for more information

Fill out your discount code while filling in your check out information. Choose at the top of the page for ‘Click here to enter your code’.

Please note: discount codes and giftcards are not valid in combination with other offers and do not apply to sale items.

As soon as your order and payment is processed, you will receive an order confirmation email.

Did you not receive a confirmation? Please, wait a few minutes and check your spambox, in case the email was refused/blocked by your spam filter. Otherwise, please contact our customer service desk.

We can only cancel or change your order if the order is not prepared for shipping yet.

If you have placed multiple orders on the same day, it is possible to send these orders together. However, we can only combine your orders if the order is not yet prepared for shipment.

Please contact our customer service as soon as possible.

When an item is out of stock we do our best to restock them if we can. Our essential collection is updated regularly but our seasonal items will not be restocked very often. Don’t hesitate to contact our customer service team if you have any questions about sold out items. If we don’t have an item anymore you can take a look at one of our retail partners that might have the product you are looking for on stock. Visit our store locator for a shop nearby.

Are you not satisfied with your order? We are sorry to hear, but no need to worry. If the items comply with our return policy, you can return them 14 days after receipt. To return your order, we recommend you to go to your local post office. Here you can return your order to the following address:

BBW – t.a.v. MYoMY
Vijzelweg 6
5145 NK, Waalwijk
the Netherlands

As a customer, you are responsible for the return costs. These costs will vary per state or country. Don’t forget to obtain and keep your postage receipt until you have been fully refunded, in case your return gets lost on its way back to us.

We kindly request you to fill out and enclose the return form.

The shipping and processing of international returns can take up to 21 days. When we have received your return, we will refund you as soon as possible, no later than 14 days after termination of the agreement. Any refunds will be issued to the payment method you used to place your order. Please check this payment method. All refunds will be made by GOODFORALL so please make sure you have not overlooked the refund. If this is not the case, please contact our customer service.

After your order has been processed, you will receive a shipping confirmation by email within one working day. This email will provide you with a link to trace your order.

Please note: if you have not received your order within 6 (Europe) or 14 (Global) working days, please contact our customer service.

Delivery will take 2-7 working days for orders within Europe, depending on your country. For orders from Australia, Russia, Canada and the US this can take up to 14 working days.

Please note: if you have not received your order within 6 (Europe) or 14 (Global) working days, please contact our customer service. We will be able to look into the whereabouts of your order.

You will receive an e-mail from our DPD supplier when your package has been sent. Please check your spam box if you didn’t receive an e-mail?

Track your package, with the Track & Trace code via the DPD website. You can find this code in the email you receive when your package has left our warehouse.

It is possible to have your parcel delivered to a different address than your billing address. Please be sure that you are known at this address, to ensure your parcel will be delivered successfully.

Please note: if you choose to have your parcel delivered to you at work, always make sure you put the name of the company in the address field, as well as your own name.

Within the Netherlands and Belgium, on non-discounted items, we do not charge delivery costs for orders over € 50.

Note: We charge shipping costs for sending orders in the SALE and OUTLET and orders outside the Netherlands and Belgium. These costs can vary depending on the country where you order.

It can occur that something went wrong with processing your order. Are you missing an item of your order, please contact our customer service. We’d like to as you to mention your complaint and order number. Our customer service will take care of the problem as soon as possible and will search for the right solution together with you.

Sometimes it can occur that something went wrong with your order. Are you missing an item of your order or is the item you received damaged, please contact our customer service together with your order number. Our customer service will take care of the problem as soon as possible and will together with you search for the right solution.

It can occur that something went wrong during the delivery process. If this happens, please contact our customer service with the order number. They will take care of the problem as soon as possible and will search for the right solution together with you.

No, you can also order products without an online account.

Every MYoMY item needs a little bit of love to last you a lifetime. The bags are finished with a natural protection layer. The longer the product is used, the more beautiful it gets. We recommend to treat your MYoMY item with one of the sustainable care products available in our webshop.

There is a 12 month guarantee on every MYOMY bag. If you have received a damaged item or if the item breaks down after a short period of time, MYOMY will provide a suitable solution.

To return the product, contact customer service. Enclose a photo and your proof of purchase to claim the warranty. We will do our utmost to look into and resolve any issues.

Besides ordering MYoMY products online in our webshop, you can find the closest store nearby at the store locator. You will find an overview of other web shops that sell MYoMY here too

Due to the many variations in monitors and browsers, actual product colors may vary slightly in real life from what appears online. Contact us if you need help selecting a product.

In the footer you can sign up for our newsletter. That way you stay up to date on MYoMY and all news about sustainability, our collections & sales. Do you always want the latest news on our collections & brand activities? Follow us on Instagram and Facebook.

We strive for the sustainable quality of our products and all our items have a 12-month warranty. This means that a product must be in good condition upon delivery and must not show any defects during normal use.

If the product does not meet these expectations upon receipt or if it shows a defect, we will repair it free of charge, or if that is not possible, we will provide a replacement comparable product.

If we cannot resolve your complaint as desired, the European Commission offers a platform for online dispute resolution for consumers. This can be found at http://ec.europa.eu/consumers/odr/.

In My Account in our webshop, you can modify all your personal information details.